Centenary Bank Uganda has confirmed that its staff connived with a fraudster to take more than Shs100 million from a customer’s savings account.
The revelation came to light after a video circulated on social media, featuring a woman in tears, lamenting the disappearance of funds from her Centenary Bank account. The video prompted the bank to initiate an investigation into the matter.
In a statement issued on Wednesday, the bank revealed that, during their internal investigation, they discovered that their own employees, working with a fraudster, reset the client’s secret code (PIN). This move allowed them to carry out transactions.
The bank has already returned the missing money to the affected customer, and they are actively working to retrieve the stolen funds.
The staff members involved have been suspended from their jobs and handed over to the police, who are currently looking for the fraudster.
In a separate incident last week, an Equity Bank customer reported that around Shs10 million went missing from their account. However, Equity Bank did not disclose the specifics of the incident. Instead, they advised customers to immediately inform the bank if they lose their phones.