The MTN Uganda customer appreciation week is back and this time the telecom giant is addressing data usage, one of the issues that most of their customers have against the network, claiming it runs out when they have hardly used it.
But do you know that your data usage habits could be the reason it easily runs out? Background data of apps running plus automatic updates are some of the reasons your data could be running out faster and MTN is out to help you manage your online presence better.
The quarterly customer appreciation exercise that is carried out by the entire company right from the top management team to the customer frontline executives.
“This quarter’s effort is geared towards empowering customers to manage and have more control over their data,” MTN’s General Manager for Customer Experience Dorcas Muhwezi said.
To kick off the week’s activities, MTN hosted some of its high value customers to a breakfast with the company’s top management, in a show of gratitude towards these customers for their loyalty to the MTN brand.
Many customers are also being rewarded throughout the week by participating in quizzes via the MTN social media platforms.
“The objective of the engagement is to appreciate customers who make the brand the number one network in Uganda with a family of over 10 million subscribers. All MTN staff have taken to solving customer data related queries and educating customers on new and existing innovations,” Miss Muhwezi said.
“As a business, we value each and every customer on the network and it is important to keep in close touch with all our customers and improve their experiences on the MTN network.”
Last year, MTN marked its 18th anniversary in Uganda by engaging customers in celebratory activities across the country.